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The Order Fulfillment Hub

We route your clients through our MD Network when a prescription is required—otherwise straight to vendor shipping. You focus on care; your Orders Dashboard shows revenue and progress in real time.

See the Flows Safeguards

Two fulfillment paths, one dashboard

Path A — Rx Required

MD approval → secure link → purchase → vendor

  • Professional introduces product and starts intake or books MD visit.
  • MD/LP approves; system issues a time-limited, patient-scoped purchase link.
  • Patient completes purchase; an order is created.
  • Vendor is assigned, adds tracking, ships; patient gets updates & secure tracking.
Path B — No Rx Required

Client purchase → vendor shipping

  • Client purchases directly via your link or partner page.
  • Order routes to the correct vendor automatically.
  • Tracking & delivery events flow back to the patient portal and your dashboard.
Your Orders Dashboard aggregates both paths—revenue, statuses, filters, exports—while the Fulfillment Console provides ops-level detail per order.

Who sees what

Professionals

  • Orders Dashboard for revenue, status, filters & CSV.
  • See conversions and performance—no unnecessary PHI.

MD / Licensed Provider

  • Approve prescriptions from visit or intake; issue secure links.
  • See attestation and approval audit history.

Vendors

  • Receive only the details required to fulfill; update carrier + tracking.
  • Masked contact info by design.

Patients

  • Use secure purchase links; see shipping updates in their portal.
  • Get timely notifications at each fulfillment step.

Built-in safeguards

Secure links

Time-limited, patient-scoped, limited-use links after MD approval (when required).

Scoped access

Vendors only see their orders; professionals see performance and revenue—not PHI.

Rate-limited messaging

Keeps LP↔Patient threads focused on the order and prevents abuse.

Audit logging

Approvals, links, messages, vendor events and deliveries are logged for ops/compliance.

Privacy-minded UI

Masked contact details in vendor views; least-privilege defaults applied system-wide.

Support hooks

Exceptions escalate through the Fulfillment Console with ticketing hooks.

The Hub in action

Orders Dashboard — revenue & filters
Orders Dashboard
Revenue totals, filters, exports, and per-order status at a glance.
Fulfillment Console — order details & logs
Fulfillment Console
Per-order detail, audit events, messaging, and exceptions workflow.
Vendor tracking & delivery updates
Vendor tracking & delivery
Vendors add carrier + tracking; patient sees updates; ops sees logs.

Ship faster. Support less. Track everything.

Open your Orders Dashboard to start routing purchases and watching revenue update in real time.

Open Orders Dashboard Open Fulfillment Console