Site Policy

Cookie Policy

Effective: April 26, 2026 Last published: April 26, 2026

Cookie Policy

Effective Date: April 26, 2026

This Cookie Policy explains how ConnectHealthMD Corporation ("ConnectHealthMD," "we," "our," or "us") uses cookies and similar technologies on the ConnectHealthMD platform, including our websites, mobile experiences, and any related services (collectively, the "Platform"). It supplements our Privacy Policy.

By using the Platform, you agree to the use of cookies as described in this Policy. Where required by law, we obtain your consent before placing non-essential cookies.

1. What Cookies Are

Cookies are small text files that a website places on your browser or device when you visit. They help the site remember information about your visit, which can make it easier to return and useful to operate. We also use related technologies such as web beacons, pixels, local storage, session storage, and SDK identifiers; in this Policy we refer to all of these as "cookies" for simplicity.

2. Categories of Cookies We Use

2.1 Strictly Necessary Cookies

These cookies are required for the Platform to function. They support sign-in, session management, security (including fraud prevention and CSRF protection), and core features such as the cart, checkout, dispute system, and Health Wallet. You cannot opt out of strictly necessary cookies without losing access to the Platform.

2.2 Functional Cookies

These cookies remember choices you make to provide a more personalized experience - for example, your preferred language, time zone, layout settings, "remember me" status, and accessibility preferences.

2.3 Performance and Analytics Cookies

These cookies help us measure how the Platform is used: which pages are visited, which features are popular, where errors occur, and how to improve performance. We use this information in aggregate; we do not use it to identify individual users for advertising purposes.

2.4 Advertising and In-Platform Marketing Cookies

We may use cookies to serve in-Platform advertising and to measure the performance of those campaigns. Where we work with advertising or attribution vendors, we limit data sharing to what is needed to operate the campaign and we do not allow vendors to use the data for their own purposes outside the Platform.

2.5 Fraud-Prevention and Security Cookies

We use cookies and device-fingerprinting techniques to detect and prevent fraud, abuse, and account takeovers. These signals feed into our internal trust scoring and help protect Patients, Licensed Professionals, Professionals, and Vendors on the Platform.

3. Third-Party Cookies

Some cookies are placed by third parties acting on our behalf, including:

  • Payment processors (Stripe, PayPal) for payment, fraud, and chargeback handling;
  • Telemedicine video infrastructure for hosting telemedicine sessions;
  • Analytics services for aggregate measurement;
  • Geolocation services for approximate location resolution;
  • Email and notification providers for transactional and marketing communications;
  • Identity, license, and fraud-prevention vendors used during credentialing and abuse detection.

These third parties operate under contract with us and are limited to using your information to perform services for us, except as described in their own privacy notices.

4. Your Choices

4.1 Browser Settings

Most browsers allow you to refuse cookies, delete existing cookies, or be notified before a cookie is set. Refusing strictly necessary cookies will prevent the Platform from working properly.

4.2 Mobile Devices

On mobile devices you can usually reset your advertising identifier and limit ad tracking through your device settings.

4.3 Do Not Track

Some browsers send a "Do Not Track" signal. Because there is no industry-standard interpretation of this signal, we do not currently respond to it. We honor opt-outs as described in our Privacy Policy.

4.4 Cookie Banner / Preference Center

Where required by law (for example, in the EEA, the UK, and certain US states), we display a cookie banner that lets you accept or reject non-essential cookies. You can change your preferences at any time through the cookie preferences link in the Platform footer (where available).

5. How Long Cookies Last

Cookies are either "session" cookies (deleted when you close your browser) or "persistent" cookies (stored until they expire or you delete them). The length depends on the cookie's purpose - typically from a few minutes to a few years. We periodically prune cookies that are no longer needed.

6. Children

The Platform is not intended for children under 13 (or under 16 in the EEA/UK), and we do not knowingly place cookies for advertising purposes on devices we know are used by such children.

7. Changes to This Policy

We may update this Cookie Policy from time to time. When we make material changes, we will update the Effective Date at the top and provide additional notice where required.

8. Contact

For questions about this Cookie Policy, contact:

ConnectHealthMD Corporation

Wilmington, Delaware

General: support@connecthealthmd.com

Privacy: legal@connecthealthmd.com