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Licensed Professional (Provider) Terms of Service

Effective: April 26, 2026 Last published: April 26, 2026

Licensed Professional Terms of Service

Effective Date: April 26, 2026

These Licensed Professional Terms of Service ("LP Terms") form a binding agreement between you, the licensed clinician ("Licensed Professional," "LP," "you," or "your") and ConnectHealthMD Corporation ("ConnectHealthMD," "Company," "we," "our," or "us") and govern your use of the ConnectHealthMD platform, including our websites, mobile experiences, and any related services (collectively, the "Platform") in your capacity as a Licensed Professional.

These LP Terms apply in addition to our general Terms of Service, our Seller Terms of Service, and our Privacy Policy. Where any conflict exists between these LP Terms and another agreement, the more specific LP-facing language in this document controls for Licensed Professionals.

By creating a Licensed Professional account, accepting any patient encounter, issuing any prescription, or receiving any payout, you agree to these LP Terms. If you do not agree, do not use the Platform as a Licensed Professional.

These LP Terms include an arbitration agreement and class-action waiver in Section 17. Read those sections carefully - they affect how disputes between you and ConnectHealthMD are resolved.

1. ConnectHealthMD Is a Marketplace, Not a Healthcare Provider

ConnectHealthMD is a technology marketplace that connects independent Licensed Professionals with patients seeking care. ConnectHealthMD is a marketplace - we are not a healthcare provider in any way, shape, or form. We do not practice medicine, dispense medications, deliver clinical care, or provide medical advice. Clinical care, prescriptions, treatment plans, and follow-up are the sole responsibility of the Licensed Professional.

You acknowledge and agree that:

  • ConnectHealthMD does not employ, supervise, direct, or control your clinical decisions, treatment choices, prescribing behavior, or professional judgment;
  • You are an independent contractor and not an employee, agent, partner, or joint venturer of ConnectHealthMD;
  • You are solely responsible for the practice of medicine (or your licensed profession) on the Platform; and
  • ConnectHealthMD provides software, marketing reach, scheduling, payment processing, telemedicine video infrastructure, and other technology tools - it does not provide patient care.

2. LP Acknowledgement of Marketplace Status and Liability Allocation

You expressly acknowledge that:

  • ConnectHealthMD is a marketplace and has zero liability or accountability for any issues that arise between you and a patient. This applies to clinical outcomes, treatment disputes, billing disputes, communication issues, missed appointments, side effects, drug interactions, allergic reactions, off-label uses, dosing decisions, refills, refusal to prescribe, identification of contraindications, follow-up gaps, transfers of care, and every other element of the patient encounter or its aftermath.
  • You are 100% accountable for any legal or reputational harm that arises out of your interaction with a patient via any vehicle that brought them to you, including encounters that originated from a Platform listing, search result, recommendation, advertisement, partner referral, social-community post, Job Connect engagement, prescription request, or any other Platform feature.
  • You are responsible for obtaining and maintaining your own professional liability insurance, malpractice coverage, and any other insurance appropriate to your scope of practice and the jurisdictions in which you operate. ConnectHealthMD does not provide malpractice coverage.
  • Any complaint, demand, claim, board investigation, lawsuit, or proceeding arising from your treatment of a patient is your responsibility to defend, settle, and resolve at your sole expense.

3. Eligibility and Credentialing

To use the Platform as a Licensed Professional, you must:

  1. Be at least 18 years old and have the legal capacity to enter these LP Terms;
  2. Hold and maintain in active, unrestricted, good-standing status all professional licenses, registrations, certifications, and credentials required for your scope of practice in every jurisdiction in which you treat patients on the Platform;
  3. Hold and maintain a current National Provider Identifier (NPI) and, where you intend to prescribe controlled substances, a current and valid DEA registration in each state where you do so;
  4. Disclose any current or prior license restriction, suspension, revocation, surrender, voluntary surrender, probation, board action, settlement, malpractice judgment, criminal conviction (other than minor traffic offenses), or exclusion from any federal or state healthcare program;
  5. Pass and continue to pass the verification, fraud-prevention, and credential checks ConnectHealthMD applies; and
  6. Not be currently subject to any legal, regulatory, or licensing-board action that would prevent you from practicing.

You authorize ConnectHealthMD to verify your credentials with primary sources at any time, including state licensing boards, the National Practitioner Data Bank where applicable and accessible to us, the DEA, the OIG exclusion list, and other reasonable verification sources. You agree to promptly notify ConnectHealthMD in writing within 5 business days of any change in your licensure, DEA status, board status, malpractice coverage, or any new claim, complaint, or investigation that could affect your fitness to practice on the Platform.

Material misrepresentation in registration, credentialing, or ongoing reporting is grounds for immediate termination, forfeiture of pending payouts to the maximum extent permitted by law, and referral to authorities.

4. Scope of Practice and Clinical Responsibility

You are solely responsible for ensuring that:

  • Every patient you accept is appropriate for telemedicine evaluation given your training, the patient's condition, and the limitations of the technology;
  • Every prescription you issue is medically necessary, supported by a valid clinical evaluation, and compliant with all applicable federal and state laws (including the federal Controlled Substances Act, the Ryan Haight Act, state telemedicine prescribing rules, state corporate-practice rules, and any rules of your professional licensing board);
  • You decline to issue, modify, or refuse to refill prescriptions when clinically appropriate, even if doing so disappoints the patient or affects your reviews on the Platform;
  • You document encounters, diagnoses, treatment plans, and prescriptions in compliance with your professional and legal recordkeeping obligations; and
  • You arrange or refer for appropriate follow-up, including emergencies, escalation to in-person care, and transitions of care when leaving the Platform.

ConnectHealthMD does not direct or influence clinical decisions. You will not represent to patients, regulators, or anyone else that ConnectHealthMD is responsible for or has approved any specific clinical decision.

5. HIPAA, Privacy, and Patient Records

You - not ConnectHealthMD - are the Covered Entity under HIPAA for the patients you treat using the Platform. Where ConnectHealthMD acts as a Business Associate to you for the handling of Protected Health Information ("PHI"), our handling is governed by a separate Business Associate Agreement that you agree to execute upon request.

You agree to:

  • Maintain the privacy and security of all PHI in compliance with HIPAA, the HITECH Act, state privacy laws (including but not limited to California's CMIA, where applicable), and your own organizational privacy practices;
  • Provide the Notice of Privacy Practices and any state-required notices to your patients;
  • Maintain medical records consistent with your professional, legal, and licensing-board obligations, including retention periods specified by state law;
  • Respond to patient access, amendment, and accounting requests as required by HIPAA, even after you stop using the Platform; and
  • Notify ConnectHealthMD promptly of any actual or suspected breach of unsecured PHI as defined under HIPAA.

6. Telemedicine Specifics

You agree to:

  • Verify the identity and location of the patient at the time of every encounter, in accordance with the rules of the state(s) where the patient is located;
  • Obtain and document any telemedicine-specific informed consent required by the patient's state;
  • Decline encounters for patients located in states or countries where you are not licensed to practice;
  • Follow all state requirements for telemedicine standard of care (which may match or exceed the in-person standard);
  • Establish a valid practitioner-patient relationship before issuing any prescription, in accordance with the law of the patient's state and federal law where applicable;
  • Use the secure video and messaging tools provided by the Platform; do not conduct clinical encounters over insecure channels.

7. Account Security and Use

You are responsible for the security of your LP credentials. Each LP account is for the credentialed individual only - you may not share, sell, transfer, or sublicense your account, and you may not allow another person (licensed or not) to log in or treat patients under your account. Notify us immediately at support@connecthealthmd.com of any unauthorized access.

ConnectHealthMD may use trust signals, fraud-detection scoring, device fingerprinting, IP analysis, and identity-verification tools to keep the Platform safe. Triggering these systems may cause temporary or permanent restrictions on your account.

8. Platform Visibility, Ranking, and Moderation Rights

ConnectHealthMD makes no promise about how prominently your profile, listings, or content will appear on the Platform. Visibility, search ranking, recommendation placement, and feature inclusion are determined by ConnectHealthMD in our sole discretion based on signals we choose, including patient demand, clinical safety, complaint history, response time, dispute outcomes, review patterns, fraud signals, and product-mix considerations.

You expressly agree that ConnectHealthMD reserves the right to terminate your account, shadow ban your profile or content, lower your visibility, demote you in search and recommendation results, hide your reviews, restrict your features, or take any other remedial action - for any reason the Platform sees fit, including reasons related to patient safety, regulatory risk, complaint volume, dispute outcomes, or any other concern, with or without notice and with or without explanation.

Patient health and safety is the Platform's priority above all else. You acknowledge that ConnectHealthMD will favor patient safety over your business interests when those come into conflict.

9. Fees, Payments, and Payouts

ConnectHealthMD charges service fees, marketplace fees, payment-processing fees, advertising fees, and/or subscription fees as published in your dashboard or at the time of the relevant transaction. Fees are non-refundable except as expressly stated.

Payments are processed by third-party processors (such as Stripe and PayPal) under their own terms. You authorize ConnectHealthMD and our processors to debit, credit, hold, or offset your payout balance for any amount permitted by these LP Terms.

9.1 Minimum Payout

Payouts are released on the schedule published in your LP dashboard, subject to all of the following: a minimum payout amount of $5.00, identity and tax verification, fraud review, dispute and chargeback reserves, regulatory holds, and offsets for amounts you owe ConnectHealthMD. Balances below the minimum payout amount roll over until they exceed it.

9.2 Holds, Reserves, and Verification

ConnectHealthMD may freeze, delay, or hold all or part of a payout when we reasonably believe it is necessary to protect the Platform or its users, including in cases of suspected fraud, suspected platform circumvention, suspected misrepresentation, regulatory inquiry, unresolved disputes, chargebacks, sudden changes in volume, board investigation, or any material breach of these LP Terms.

9.3 Tax Responsibilities

You are solely responsible for determining, collecting, reporting, and remitting all taxes (including income tax and any applicable sales or use tax) arising from your activity on the Platform. ConnectHealthMD may issue tax forms (such as 1099-NEC or 1099-K) where required.

10. Refunds, Disputes, and Chargebacks

ConnectHealthMD operates a structured dispute-resolution process. Patients may open disputes within the time window published in our policies. Where a dispute is escalated, ConnectHealthMD may make a final determination on how Platform funds are allocated, and that determination is binding for the purpose of the Platform's payout flow.

10.1 Chargebacks

A chargeback (a payment reversal initiated by the patient through their bank or card issuer) is treated separately from our dispute process. Chargebacks may lead to permanent account termination. You agree that:

  • ConnectHealthMD may dispute or accept chargebacks in its sole discretion;
  • You will cooperate, at your expense, by providing documentation, encounter notes, prescriptions, communications, and any other evidence we reasonably request to defend a chargeback;
  • Chargeback losses, plus any related fees imposed on us by our processors, may be deducted from your payout balance, recovered through clawback under Section 11, or pursued as a debt;
  • Repeatedly directing patients to chargeback rather than to the Platform's dispute process is a material breach of these LP Terms.

10.2 Non-Refundable Items

Completed consultations and dispensed prescription medications are generally non-refundable. The Platform may nonetheless require partial or full refunds when, in its judgment, doing so is appropriate (for example, due to documented clinical concerns, significant deviation from listing terms, or regulatory obligations).

11. Clawback Rights

You acknowledge and agree that ConnectHealthMD has the right to clawback from future payouts against any paid-out funds that are refunded in the future. This applies regardless of whether the refund arises from a patient dispute, chargeback, regulatory order, error correction, fraud finding, recall, or any other cause.

The clawback may take any of the following forms, at ConnectHealthMD's discretion:

  • Offset against your current and future payout balance;
  • Direct debit of your linked payout method, where permitted by law and your payout-processor terms;
  • Invoice for the amount owed, payable within the timeframe stated on the invoice;
  • Pursuit as a debt through any lawful collection means.

If your payout balance is insufficient to cover the clawback, the deficit becomes a debt you owe to ConnectHealthMD and may accrue interest at the lower of 1% per month or the maximum rate permitted by law.

12. Platform Circumvention

You may not steer Platform-acquired patients off-platform to circumvent fees ("platform circumvention"). This includes, but is not limited to: directing patients to pay you outside the Platform for services that originated on the Platform, embedding off-platform contact details or payment links in messages or listings, or coordinating off-platform encounters of Platform patients.

Circumvention is a material breach of these LP Terms and may result in fee back-charges, forfeiture of payout balance, account termination, and pursuit of damages.

13. Content; License to ConnectHealthMD

You retain ownership of content you upload, post, or save to the Platform - profiles, photographs, descriptions, listings, articles, social-community posts, messages, and similar (your "LP Content"). However, you grant ConnectHealthMD a worldwide, irrevocable, royalty-free, fully paid, sublicensable, transferable license, in perpetuity, to host, store, reproduce, modify (for formatting and presentation), display, distribute, perform, and create derivative works of your LP Content for the purpose of operating, promoting, marketing, improving, and analyzing the Platform and any successor or related service, on any medium now known or later developed.

You agree that ConnectHealthMD owns the right in perpetuity to use any content uploaded or saved to our Platform for the purposes described above. This license survives the termination of your account, the closure of your LP relationship, and the deletion of any individual piece of LP Content that other users have already interacted with.

You represent and warrant that you have all rights necessary to grant this license and that your LP Content does not violate any law, contract, or third-party right (including intellectual property, publicity, privacy, and patient confidentiality rights). You will not include identifiable patient information in LP Content unless the patient has provided proper authorization.

14. Reviews, Reputation, and Patient Communications

Patient reviews on the Platform are user-generated content reflecting the views of the reviewer. ConnectHealthMD does not edit reviews to favor or disfavor LPs. You agree not to:

  • Submit fake, paid, or coerced reviews;
  • Trade reviews with other LPs or sellers;
  • Threaten, retaliate against, or extort patients who leave honest reviews;
  • Attempt to manipulate ratings through technical means, sock puppets, or coordinated inauthentic activity;
  • Respond to reviews in a way that discloses Protected Health Information or violates HIPAA, state privacy law, or your professional ethics rules; or
  • Disparage patients publicly in connection with their reviews or care.

Violation is a material breach and grounds for review removal, listing demotion, account suspension, and termination.

15. Termination

15.1 Termination by You

You may close your LP account at any time from your dashboard or by emailing support@connecthealthmd.com. Closure does not relieve you of obligations that arose before closure, including pending encounters, open disputes, indemnification, clawback exposure, recordkeeping, and patient transition-of-care obligations under the law of each relevant state.

15.2 Termination by ConnectHealthMD

ConnectHealthMD has the right to terminate any account for any reason with no notice. Termination may be immediate and at our sole discretion, with or without cause. We will favor patient safety over your business interests when those come into conflict, and we may terminate accounts to protect patients, the Platform, or to comply with regulatory obligations.

15.3 Effect on Pending Encounters and Patient Continuity

On termination, ConnectHealthMD may, at our discretion: cancel pending encounters and refund patients; allow pending encounters to be completed under our supervision; transfer pending care to another LP; or take any other reasonable action to protect patients. You remain responsible for any state-law obligations regarding non-abandonment, continuation of care, prescription refills during transition periods, and patient record access, regardless of the cause of termination.

15.4 Payout Hold on Terminated Accounts

If your account is terminated and you have an existing balance in your payout wallet, ConnectHealthMD has up to 360 days from the date of termination to release that balance to you. This hold exists to protect the Platform and patients from the trailing risk a terminated LP's account exposes us to: late-arriving chargebacks, board investigations, malpractice claims, regulatory actions, recalls, refund demands, and similar.

The released amount, if any, is the balance remaining after deducting:

  • Any amount subject to refund, return, dispute, or chargeback (whether opened before or during the hold period);
  • Any amount subject to clawback under Section 11;
  • Any amount subject to a legal claim, lien, garnishment, court order, board action, or regulatory hold against you, including any claim levied by patients or by courts;
  • Any debt you owe to ConnectHealthMD, including platform fees, fines, and indemnification amounts owed under Section 16; and
  • Any amount we determine in good faith to be the proceeds of fraud, unlawful activity, or violation of these LP Terms, which is forfeit and not payable.

If at the end of the 360-day hold any portion of the balance is still subject to one or more of the foregoing, ConnectHealthMD may continue to hold that portion until the underlying matter is resolved. ConnectHealthMD has no obligation to pay out funds tied to fraud, unlawful activity, unresolved clawbacks, or unresolved legal claims, regardless of how much time has passed.

15.5 Survival

The following sections survive termination: 1, 2, 5, 9, 10, 11, 13, 14, 15, 16, 17, 18, 19, and 20.

16. Liability and Indemnification

16.1 LP Liability

The Licensed Professional is fully liable for any services they provide on the Platform. ConnectHealthMD is a marketplace and does not assume responsibility for the safety, quality, accuracy, fitness, regulatory compliance, or appropriateness of any clinical encounter, diagnosis, treatment, prescription, refill, refusal to prescribe, follow-up, transition of care, or other action you take with respect to a patient.

16.2 Indemnification

You agree to defend, indemnify, and hold ConnectHealthMD, its officers, directors, employees, affiliates, and licensors harmless from and against any and all claims, demands, suits, proceedings, losses, liabilities, damages, fines, penalties, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

  • The clinical services you provide on or through the Platform, including any diagnosis, treatment, prescription, refill, refusal to prescribe, follow-up, or transition of care;
  • Any wrongdoing, negligent act, omission, misrepresentation, fraud, malpractice, board violation, or violation of law or professional standard by you;
  • Your LP Content and your use of the Platform;
  • Your breach of these LP Terms or any policy referenced in them;
  • Your violation of any law, regulation, licensing-board rule, HIPAA, or third-party right;
  • Any chargeback, refund, dispute, board complaint, malpractice claim, or regulatory action arising from your activity on the Platform; and
  • Any claim brought by a patient, regulator, professional licensing board, payer, or third party arising from your acts or omissions in connection with the Platform.

ConnectHealthMD may take exclusive control of the defense and settlement of any matter subject to indemnification at our discretion; if we do, you will cooperate at our expense as required.

16.3 Limitation of ConnectHealthMD's Liability to LPs

To the maximum extent permitted by law, in no event will ConnectHealthMD or its officers, directors, employees, affiliates, or licensors be liable to you for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost data, business interruption, or loss of goodwill, arising out of or relating to the Platform or these LP Terms, whether based in contract, tort, statute, or otherwise, even if we have been advised of the possibility of such damages.

ConnectHealthMD's aggregate liability to you for any and all claims arising out of or relating to the Platform or these LP Terms will not exceed the greater of (a) the total platform fees you paid to ConnectHealthMD in the 12 months preceding the event giving rise to the claim, or (b) US$100. This limit is an essential element of our agreement.

17. Dispute Resolution; Arbitration; Class-Action Waiver

Read this section carefully - it affects your legal rights.

17.1 Informal Resolution First

Before filing a claim, you agree to try to resolve the dispute informally by emailing legal@connecthealthmd.com with a description of the dispute and the relief you seek. ConnectHealthMD agrees to do the same. If we cannot resolve it within 60 days, either side may proceed to arbitration.

17.2 Binding Arbitration

You and ConnectHealthMD agree that any dispute, claim, or controversy arising out of or relating to these LP Terms or the Platform - including the validity, scope, or enforceability of this arbitration agreement - will be resolved by final and binding arbitration, on an individual basis, administered by JAMS or the American Arbitration Association under its commercial arbitration rules then in effect. The arbitration will take place in Wilmington, Delaware, or by remote/teleconference at the LP's option, and the arbitrator's award may be entered in any court of competent jurisdiction.

17.3 Class-Action and Jury-Trial Waiver

You and ConnectHealthMD each waive the right to a jury trial and the right to participate in a class action, class arbitration, or representative action. Disputes must be brought in your individual capacity only.

17.4 Exceptions

Either party may seek injunctive or other equitable relief in court for actual or threatened infringement, misappropriation, or violation of intellectual property rights, the prohibited-conduct provisions, the platform-circumvention provisions, or the clawback provisions.

17.5 Opt-Out

You may opt out of this arbitration agreement by emailing legal@connecthealthmd.com within 30 days of first accepting these LP Terms with the subject line "LP Arbitration Opt-Out" and including your name, NPI, account email, and a clear statement that you opt out.

17.6 Governing Law

These LP Terms are governed by the laws of the State of Delaware without regard to its conflicts-of-law rules. Where arbitration does not apply, exclusive jurisdiction lies in the state and federal courts located in Wilmington, Delaware, and you consent to personal jurisdiction there.

18. Changes to These LP Terms

ConnectHealthMD may update these LP Terms from time to time. When we make material changes, we will update the Effective Date at the top and provide additional notice (such as email or in-product banner). Your continued use of the Platform as a Licensed Professional after changes take effect constitutes your acceptance of the updated LP Terms. If you do not agree to the changes, your remedy is to stop seeing patients on the Platform and close your LP account, subject to your obligations under Section 15.

19. Miscellaneous

  • Entire agreement. These LP Terms (together with the general Terms of Service, the Seller Terms of Service, the Privacy Policy, and any policy referenced in them) are the entire agreement between you and ConnectHealthMD about your activity as a Licensed Professional and supersede prior agreements about the same subject.
  • Order of precedence. If anything in these LP Terms conflicts with the general Terms of Service or the Seller Terms of Service, the more specific LP-facing language in this document controls for Licensed Professionals.
  • Severability. If any provision is unenforceable, the rest remain in effect.
  • No waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later.
  • Assignment. You may not assign these LP Terms without our prior written consent. ConnectHealthMD may assign these LP Terms freely.
  • Notices to you may be delivered to the email address on file or by in-product notice. Notices to ConnectHealthMD must be sent to legal@connecthealthmd.com and to our mailing address below.
  • No agency. Nothing in these LP Terms creates an agency, partnership, employment, or joint venture between you and ConnectHealthMD. You are an independent contractor.
  • Force majeure. Neither party is liable for failures caused by events beyond reasonable control.

20. Contact

ConnectHealthMD Corporation

Wilmington, Delaware

General: support@connecthealthmd.com

Legal / disputes: legal@connecthealthmd.com

Seller / LP support: seller-support@connecthealthmd.com